HVAC Supervisor, Field Operations
Service Experts Heating & Air Conditioning
You will be taken to the employer's application page. Listing expires September 5, 2026.
Job Description
Key Responsibilities
- Work directly with RSC's and Managers to schedule and communicate install availability
- Manage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
- Create job folders to be sure warehouse supervisor and technicians are prepared for upcoming installs
- Process Job folders after install completion- Line item all PO's, enter all equipment serial numbers into Stars, ensure accurate Job Pay Worksheets and Warehouse pull sheets, verify completion of all on-site paperwork and customer signatures
- Collect, correct and submit timesheets; Timestamp all tickets in Stars
- Verify all jobs have had permits pulled and file all permits accordingly
- Work with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction
- Track technician performance- Monitor for areas of improvement and reward technicians for going above and beyond
- Be available by phone during evening and weekends to ensure all install operations are running smoothly and weekend sales get scheduled as needed
- Monitor shipping/ receiving and perform monthly inventory of equipment and parts to ensure accuracy of department budgets
- Participate in new hire interviews to ensure proper staffing
- Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
- Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness
- Trains employees on company processes and procedures, and safety rules and practices
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
- Represent the company professionally, honestly, and ethically in all business matters and activities
- Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed.
- As needed, completes material requisition forms and other related administrative activities
- Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and safety guidelines
- Reviews and monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
- Serves as a resource to the sales staff on technical issues regarding products and services
- Assists the Branch Manager with administrative tasks and other duties as needed or assigned
- As needed to meet customer needs, performs service, maintenance, and installation work
- Performs similar/other duties as needed or assigned
What Most AC & HVAC Job Listings Don't Tell You
General overview for this role type; specifics vary by employer.
HVAC in Texas requires a state license at the company level, and technicians who handle refrigerant need EPA Section 608 certification. Many shops also want NATE certification for higher pay. You can start as an installer helper or entry technician and grow into diagnostics and system design. Pay is often hourly with strong overtime in summer, and service techs frequently earn commission or spiffs on repairs and system sales.
Seasonality drives this trade in Houston. Summer is brutal and busy, with long days, attic heat, and heavy on-call rotations when systems fail. Winter shifts toward heating checks, maintenance plans, and install backlog. New hires underestimate the physical toll of attic and rooftop work in extreme heat. You drive a stocked truck, carry gauges and recovery gear, and stay ready for after-hours emergencies. Steady demand and a shortage of skilled techs keep the field open to anyone who shows up and learns fast.
What to Expect Day-to-Day
General overview for this role type; specifics vary by employer.
A service tech starts with a dispatch list and a truck loaded with common parts. You roll to no-cool calls, check the thermostat, measure refrigerant pressures, test the compressor and capacitor, and inspect the coil and blower. You explain the fault, quote the fix, and get approval before the repair.
Maintenance visits fill much of the shoulder seasons. You clean coils, change filters, flush drain lines, and check amperage so a system does not fail in the next heat wave. Install crews spend the day setting condensers and air handlers, running line sets and ductwork, and brazing connections. Customer trust matters because many repairs are invisible to the homeowner. You document readings, photograph the work, and close the ticket in the field. Expect heat, ladders, tight attics, and a lot of driving between calls, balanced by the satisfaction of restoring cool air on a hundred degree day.
What AC & HVAC Jobs Pay in Houston
Based on Bureau of Labor Statistics wage data for Houston-Pasadena-The Woodlands, TX Metro Area (HVAC Mechanics and Installers).
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, Houston-Pasadena-The Woodlands, TX Metro Area. Median is about $28.34/hr.
Becoming a Licensed HVAC Technician in Texas
HVAC contracting is licensed by the Texas Department of Licensing and Regulation, and the license is held at the company level by a certified technician. Anyone who handles refrigerant needs federal EPA Section 608 certification. Many employers also value NATE certification, which raises pay. You can start as an installer helper with no license, earn your EPA card early, and build toward the ACR technician and then contractor license through documented experience and exams. Summer overtime is common while you climb.
Career Ladder and Pay
- 1 Install Helper / Entry Tech $47,029/yr
Assist installs and maintenance while earning EPA 608 certification.
- 2 Service Technician $58,947/yr
Diagnose and repair systems solo. NATE certification lifts pay.
- 3 Lead Tech / Comfort Advisor $73,902/yr
Handle complex diagnostics, system design, and replacement sales.
- 4 Install Foreman / Estimator $73,902/yr
Run install crews and bid residential and commercial systems.
- 5 HVAC Contractor $83,117/yr
Hold the state license and run your own heating and cooling company.
Licensing paths and timelines are general guidance for this trade in Texas. Confirm current requirements with the Texas Department of Licensing and Regulation or the relevant state agency.
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