HVAC Control Center Specialist
Daikin
You will be taken to the employer's application page. Listing expires September 5, 2026.
Job Description
THIS IS NOT A WORK FROM HOME OPPORTUNITY
The Control Center Specialist supports Daikin's Remote Monitoring business by commissioning, monitoring, and troubleshooting connected HVAC systems to ensure optimal performance and customer satisfaction. This role provides technical expertise through remote, training, reporting, and stakeholder collaboration. The position also partners with internal teams to improve monitoring solutions, supports sales and service initiatives, and serves as a technical subject matter expert for remote monitoring technologies with a voice to further develop monitoring solutions.
May include:
- Perform onsite and/or remote monitoring commissioning, assist with Remote monitoring commissioning remotely or assist with Remote monitoring network configuration for jobsites.
- Advice on the setting up of control systems and the commissioning of products including refrigerant charging, addressing, operational data and field settings
- Maintain working relationship with customer stakeholders including, but not limited to- site owner, maintenance/service team etc., to provide complete satisfaction
- Perform Remote monitoring commissioning training for internal employees, and on-site for external sales partners
- Use project management and collaboration platforms such as Jira, Smartsheet, and Microsoft Teams to plan, track, and manage tasks, ensuring on-time delivery of services and reports.
- Train backup resources in all aspects of Remote monitoring functionality and actions
- In conjunction with the Field Support Manager, provide information and conduct training sessions pertaining to proper VRV installation techniques, VRV commissioning, controls commissioning and troubleshooting of Daikin indoor units, outdoor units, controls and accessories.
- Work with internal teams to learn of changes to equipment and assess their impact on the Remote monitoring business. At the same time provide voice-of -customer input to improve Remote monitoring functionality
- Provide prompt and courteous response to calls coming to Daikin North America's Remote Monitoring Control Center (DCC).
- In response to system notifications, troubleshoot operation data from Remote monitoring and provide technical report to customer-within 2 hours of error malfunction and within 8 hours of prediction malfunction
- Create and review operation reports for Remote monitoring sites. Coordinate with internal Tech Service resource and/or with oversea partner to create and distribute periodic reports to the customers within 7 working days of the end of reporting term
- Visit critical jobsites and provide technical assistance.
- Collect and analyze system data from Daikin systems via Daikin's proprietary Service Checker tool and provide solutions to customers
- Provide progress with Remote monitoring to management
- Maintain monthly contact with Remote monitoring site stakeholders to provide complete satisfaction.
- Help with creating technical literature to promote Remote monitoring business.
- Participate in Remote monitoring Sales promotion activities as a Remote monitoring technical expert
- Perform additional duties and tasks as requested by manager or supervisor, demonstrating flexibility and responsiveness to evolving business needs.
- Understanding the workings of Remote monitoring technology through internal resources and self-study
Nature & Scope:
- Applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manages projects and processes while working independently and with limited supervision
- Coaches and reviews the work of lower-level professionals
- Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
What Most AC & HVAC Job Listings Don't Tell You
General overview for this role type; specifics vary by employer.
HVAC in Texas requires a state license at the company level, and technicians who handle refrigerant need EPA Section 608 certification. Many shops also want NATE certification for higher pay. You can start as an installer helper or entry technician and grow into diagnostics and system design. Pay is often hourly with strong overtime in summer, and service techs frequently earn commission or spiffs on repairs and system sales.
Seasonality drives this trade in Houston. Summer is brutal and busy, with long days, attic heat, and heavy on-call rotations when systems fail. Winter shifts toward heating checks, maintenance plans, and install backlog. New hires underestimate the physical toll of attic and rooftop work in extreme heat. You drive a stocked truck, carry gauges and recovery gear, and stay ready for after-hours emergencies. Steady demand and a shortage of skilled techs keep the field open to anyone who shows up and learns fast.
What to Expect Day-to-Day
General overview for this role type; specifics vary by employer.
A service tech starts with a dispatch list and a truck loaded with common parts. You roll to no-cool calls, check the thermostat, measure refrigerant pressures, test the compressor and capacitor, and inspect the coil and blower. You explain the fault, quote the fix, and get approval before the repair.
Maintenance visits fill much of the shoulder seasons. You clean coils, change filters, flush drain lines, and check amperage so a system does not fail in the next heat wave. Install crews spend the day setting condensers and air handlers, running line sets and ductwork, and brazing connections. Customer trust matters because many repairs are invisible to the homeowner. You document readings, photograph the work, and close the ticket in the field. Expect heat, ladders, tight attics, and a lot of driving between calls, balanced by the satisfaction of restoring cool air on a hundred degree day.
What AC & HVAC Jobs Pay in Houston
Based on Bureau of Labor Statistics wage data for Houston-Pasadena-The Woodlands, TX Metro Area (HVAC Mechanics and Installers).
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, Houston-Pasadena-The Woodlands, TX Metro Area. Median is about $28.34/hr.
Becoming a Licensed HVAC Technician in Texas
HVAC contracting is licensed by the Texas Department of Licensing and Regulation, and the license is held at the company level by a certified technician. Anyone who handles refrigerant needs federal EPA Section 608 certification. Many employers also value NATE certification, which raises pay. You can start as an installer helper with no license, earn your EPA card early, and build toward the ACR technician and then contractor license through documented experience and exams. Summer overtime is common while you climb.
Career Ladder and Pay
- 1 Install Helper / Entry Tech $47,029/yr
Assist installs and maintenance while earning EPA 608 certification.
- 2 Service Technician $58,947/yr
Diagnose and repair systems solo. NATE certification lifts pay.
- 3 Lead Tech / Comfort Advisor $73,902/yr
Handle complex diagnostics, system design, and replacement sales.
- 4 Install Foreman / Estimator $73,902/yr
Run install crews and bid residential and commercial systems.
- 5 HVAC Contractor $83,117/yr
Hold the state license and run your own heating and cooling company.
Licensing paths and timelines are general guidance for this trade in Texas. Confirm current requirements with the Texas Department of Licensing and Regulation or the relevant state agency.
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