Seasonal Guest Experience Supervisor (Pool)
Omni Hotels & Spas
You will be taken to the employer's application page. Listing expires September 5, 2026.
Job Description
Position Summary
The Pool Experience Supervisor is responsible for the daily coordination, service execution, and overall guest experience of the pool operation. This seasonal role provides ownership and support over the pool deck, poolside bar, cabanas, lounge chairs, reservations, cleanliness, towel presentation, and guest service touchpoints. This position works closely with Food & Beverage, Spa, Housekeeping, Front Office, and Engineering to ensure the pool area is clean, organized, properly stocked, and delivering a consistent resort style guest experience. The Pool Experience Supervisor is expected to be highly visible on the pool deck, actively assisting the team, supporting service needs, and ensuring guest concerns are addressed quickly and professionally.
Essential Functions
- Oversee the daily pool operation, including poolside bar service, cabanas, lounge chairs, pool deck presentation, and guest flow.
- Assist with poolside bar coverage as needed, including supporting bartenders, servers, and service staff during peak volume.
- Coordinate cabana reservations and bookings from ResortPass between Food & Beverage, Spa, and other applicable departments.
- Support poolside service by taking orders, assisting servers, delivering food and beverage items, and ensuring guests are attended to in a timely manner.
- Monitor lounge chair and cabana setup to ensure presentation standards are maintained throughout the day.
- Partner with Housekeeping to ensure the pool deck remains clean, organized, and guest ready at all times.
- Ensure towels are stocked, used towels are removed, and towel areas remain neat and properly presented.
- Walk the pool deck regularly to identify cleanliness, service, safety, maintenance, and guest experience concerns.
- Communicate maintenance or safety issues to Engineering and follow up to ensure timely resolution.
- Assist with guest recovery and respond to concerns related to pool service, cabana reservations, seating, cleanliness, or overall experience.
- Support staffing needs by adjusting priorities during peak periods and assisting the team wherever needed.
- Ensure service standards, uniform standards, and guest interaction expectations are followed by all associates supporting the pool area.
- Maintain strong communication with Food & Beverage leadership, Spa leadership, Housekeeping, Front Office, and Security as needed.
- Assist with opening and closing procedures for the pool operation.
- Support revenue opportunities through cabana bookings, poolside food and beverage service, and attentive guest engagement.
- Maintain a professional, visible, and approachable leadership presence on the pool deck.
Qualifications
- Prior bar or restaurant experience required.
- Prior hospitality, recreation, spa, or pool operation experience preferred.
- Prior supervisory or lead experience preferred.
- Strong guest service, communication, and problem solving skills required.
- Ability to work outdoors for extended periods of time in seasonal weather conditions.
- Ability to stand, walk, lift, carry, bend, and move throughout the pool area for extended periods.
- Ability to work weekends, holidays, and flexible shifts based on business levels.
- Food handler and alcohol service certification may be required based on property standards.
What Most Pool Cleaning Job Listings Don't Tell You
General overview for this role type; specifics vary by employer.
Pool service in Texas does not require a state license for routine cleaning and chemical balancing, though pool construction and some repairs fall under licensed trades. Handling pool chemicals safely is a real responsibility, and many companies train and certify techs on water chemistry. Pay is usually hourly or route based, and techs who add repair skills or grow their route earn more.
The work is route driven and highly seasonal in the Houston area. Summer is peak, with long days and heavy demand as pools get daily use. Winter slows to maintenance and repair. New techs are surprised by how much chemistry knowledge the job takes. Balancing chlorine, pH, and alkalinity protects both the pool and the swimmers. You drive a stocked truck, manage test kits and chemicals, and handle pumps, filters, and heaters. Recurring weekly accounts make income steadier than storm-driven trades, and a reliable tech keeps the same customers season after season.
What to Expect Day-to-Day
General overview for this role type; specifics vary by employer.
A pool tech runs a route of scheduled stops, often a dozen or more in a day. At each pool you skim the surface, brush the walls, vacuum the floor, and empty the baskets. Then you test the water and add chemicals to bring chlorine, pH, and alkalinity into range so the pool stays clear and safe.
Equipment checks are part of every visit. You inspect the pump, filter, and heater, backwash when needed, and flag anything that looks worn before it fails. Repair calls break the routine. You replace pump motors, patch leaks, and troubleshoot cloudy or green water. Communication with the homeowner is often a note left behind or a quick message, since many stops happen while no one is home. You track chemical use and service notes for each account. Expect sun, water, driving between stops, and the steady satisfaction of leaving a string of sparkling pools behind you.
What Pool Cleaning Jobs Pay in Houston
Based on Bureau of Labor Statistics wage data for Houston-Pasadena-The Woodlands, TX Metro Area (Maintenance and Repair Workers, General).
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, Houston-Pasadena-The Woodlands, TX Metro Area. Median is about $22.46/hr.
Building a Pool Service Career in Texas
Routine pool cleaning and chemical service need no state license in Texas. Pool construction and some major equipment and electrical work fall under licensed trades. Handling chemicals safely is a real responsibility, and industry certification in water chemistry and pool operation raises both skill and pay. Repair-focused techs who learn pumps, filters, heaters, and automation earn more than route-only cleaners. The path moves from running a cleaning route into repair and renovation work, then into managing a route book or owning a service company.
Career Ladder and Pay
- 1 Route Technician $38,584/yr
Clean pools and balance water on a weekly service route.
- 2 Service / Repair Tech $46,717/yr
Diagnose and repair pumps, filters, heaters, and automation.
- 3 Lead Tech / Renovation $60,466/yr
Handle equipment upgrades, resurfacing coordination, and complex repair.
- 4 Route Manager $60,466/yr
Manage technicians, accounts, and quality across a service area.
- 5 Pool Service Owner $76,211/yr
Run your own pool service and repair business.
Licensing paths and timelines are general guidance for this trade in Texas. Confirm current requirements with the Texas Department of Licensing and Regulation or the relevant state agency.
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